ACT III
➜ RESOLVE:
This chapter provides tips to improve visual impact and efficiency in identifying root causes of pain points or opportunities.
Who will benefit
- Customer Experience (CX) Managers, Customer Success Leads
- Marketing Professionals
- Product Managers
- Sales Directors
- Digital Transformation Leaders
- Chief Marketing Officers (CMOs)
- UX & Design Leads
- CJM Experts, CX & UX Specialists and Designers
- Service Designers, Omnichannel specialists
What you’ll learn
- Exercise examples to apply learnings.
- Practical visualization tips.
- How to cater to different viewing levels for various audiences.
- Adding details on specific tasks.
- Visualizing different company touchpoints.
- Visualizing exceptions and variations.
- Specialized CJM tools.
Preview contents
19 pages (PDF, 47 MB)
